Hospitals Struggle To Improve Patient Satisfaction Scores
The federal government considers patient survey results when setting hospital pay levels. Also in the news, Reuters reports that letting patients see their medical records might ease their confusion and worry.
Kaiser Health News:
Hundreds Of Hospitals Struggle To Improve Patient Satisfaction
In April, the government will begin boiling down the patient feedback into a five-star rating for hospitals. Federal officials say they hope that will make it easier for consumers to digest the information now available on Medicare’s Hospital Compare website. Hospitals say judging them on a one-to-five scale is too simplistic. Nationally, the hospital industry has improved in all the areas the surveys track, including clean and quiet their rooms are and how well doctors and nurses communicate. But hundreds of hospitals have not made headway in boosting their ratings, federal records show. (Rau, 3/10)
Reuters:
Seeing Medical Records Might Ease Patients' Confusion
Letting patients see their medical records while they’re in the hospital might ease worry and confusion without extra work for doctors and nurses, a small study suggests. (Rapaport, 3/9)
And on the topic of drug costs -
The Wall Street Journal:
Expensive Hepatitis C Medications Drive Prescription-Drug Spending
Prescription-drug spending rose more than 12% last year in the U.S., the biggest annual increase in over a decade, according to a report by the nation’s largest pharmacy benefit manager. The increase was driven in large part by soaring demand for expensive new hepatitis C treatments and price increases for diabetes and cancer drugs. (Walker, 3/10)