Chuck Raasch, St. Louis Post-Dispatch

Obamacare Processing Center In Missouri Paid 13,000 Hours Of Overtime

KFF Health News Original

The St. Louis Post-Dispatch filed Freedom of Information Act requests after whistleblowers alleged that workers at the Wentzville, Mo. center played games, read or worked very slowly because they had so little to do beginning in fall, 2013 after the facility opened. Serco Inc. said that it paid workers overtime in spring and summer of 2014 because of the large number of backlogged applications as a result of healthcare.gov’s computer problems.